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Based on some common questions we get about the Pine Knoll Publications web site.
What browsers do you support? Print
Written by Sierra Chinn

BROWSERS 
Our website supports the following browsers. 
IE 7
Firefox (Windows & Mac)
Opera
Safari (Windows & Mac)

Using an older version may cause some pages to display incorrectly or to not load completely. It is important to keep up with newer versions of each browser as they are released because they fix flaws and security issues in previous versions.  If you do not have the latest version of these browsers please follow the links above and visit the websites to download them (with Safari on a Mac please use "Software Update" in the apple menu). 

SCREEN WIDTH
Our website is also optimized for a display width of 1024, which means that the page is 1,024 pixels across.  (A pixel is a small square of light that makes up a computer monitor).  To see if your monitor is large enough (in Windows) simply right click on the desktop and select Properties.  Go to the "Settings" tab and you will see a portion called "Resolution" with a sliding arrow that you can move from "less" to "more."  This tells you how many pixels your monitor is displaying and how many it can display.  Drag the arrow until you see 1024 (or above) and you are now optimized to see our website at its finest.

How do I update my e-mail preferences? Print
Written by Alan Fahrner

When you first created an account on our web site, you were asked if you wanted to receive certain e-mails.  If you would like to change any of those choices, please first login via this URL:

http://www.pineknoll.org/cb-your-details

That will bring you to this page:

Login page

 Log in via the large login area in the middle/right (not the smaller login box on the left).  That will bring you to this page:

Edit profile tab

Then choose "Edit" followed by "Update Your Profile."  You will then see:

Contact details

Choose the "Contact Prefs" tab to get to the e-mail preferences:

E-mail preferences

On that final page, please change your settings as needed and then choose "Update."  You'll be all set.  (If you do want to receive any e-mails, please be sure to include "E-mail" in "Okay Contact Methods.")

(If you still have any questions, please feel free to contact us.)

I have trouble opening the written study helps. Why? Print
Written by Alan Fahrner

Recently we've been getting quite a few e-mails with people having trouble with the written study helps we provide.  The "short story" is that folks should upgrade Adobe Reader to the latest version (which, at the time this article was last updated, is version 9).  Luckily, that can be done for free at:

http://www.adobe.com/products/acrobat/readstep2.html

Depending on how old the version you presently have is you can get various errors.  Some have complained of it coming up blank, others of receiving an encryption error, etcetera.  All of these will be remedied if you upgrade using the link above.

If you have the full version of Adobe Acrobat (instead of just the Reader), you also should upgrade--but we do realize that that isn't free.  However, the recent slew of e-mails about the study notes was because they were saved in a format that was backward compatible to version 7 and above--two generations behind the current version.  We did roll it back to version 5 for now, but at some point we'll need to take advantage of more recent functionality (Adobe was the one who decided that being backward compatible to version 7 was the right choice when we upgraded to version 9).

We do upgrade Adobe Acrobat regularly. Smile

Finally...you may have noticed that we password protect the files--but only against making changes (it allows high-quality printing and copying text from the document).  It is the encryption related to this that actually causes most of the trouble if people aren't using a recent version of Acrobat Reader...

Dan Kido, Joel Hughes, Bob Ziprick
Justin Jones and Mia Pandit
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Steven, Christine and Joshua Munson
Pine Knoll Publications
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The Picture of God in All 66
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Paul Jacobson facilitates another journey through all 66 asking of every book, "What does this tell us about God?"